Refund policy
1-Year International Warranty
At Ellington Pens, we stand behind the craftsmanship and quality of every product. Each is covered by a 1-year international warranty against manufacturing defects in materials or workmanship under normal use.
Should you experience an issue that falls within the scope of this warranty, we will replace the item at no additional cost.
To submit a warranty claim, please contact us at hello@ellingtonpens.com and include the following:
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Your order number
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A detailed description of the issue
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A clear photograph of the defective or damaged item
This information enables our team to evaluate your claim promptly and provide the appropriate resolution.
Please note: This warranty does not cover damage resulting from accidental misuse, unauthorized modifications, or normal wear and tear.
Returns & Support
If there is a concern with your order, we’re here to assist. Please contact us at hello@ellingtonpens.com before taking any further steps.
Returns must not be sent without prior authorization. Unapproved returns will not be accepted. Once your request is reviewed, we will provide clear instructions on how to proceed.
Third-Party Purchases
Please be advised that products purchased from sources other than the official Ellington Pens website are not the responsibility of Ellington Pens. We cannot guarantee the quality, authenticity, or warranty of products sold by third-party retailers or unauthorized sellers. For genuine Ellington Pens products and reliable customer service, we recommend purchasing exclusively from our official website. Ellington Pens disclaims any liability for products sold outside of our authorized channels.