Shipping policy
Shipping Information
We ship worldwide via USPS, UPS, DHL, and FedEx. All methods include tracking.
Orders are processed within 1 business day (excluding holidays). You’ll receive a confirmation email when your order ships.
Note: Express shipping is only available for orders within the US and UK.
United States
Free shipping on orders over $75 (4–6 business days)
$4.95 flat rate for orders under $75
Express: $18.95 (1–2 business days, order by 4 PM)
United Kingdom
Free shipping on orders over £50
£4.95 flat rate for orders under £50
Express: £9.95 (2 business days, order by 4 PM)
Germany
Free shipping on orders over €93 (6–8 business days)
$4.95 USD flat rate for orders under €93 (8–10 business days)
Other EU Countries
Free shipping on orders over €93 (6–8 business days)
$7.95 USD flat rate for orders under €93 (8–10 business days)
Canada
Free shipping on orders over $100 USD
9.95 CAD flat rate for orders under $100 (12-15 business days)
Notice: Shipping Delays to Canada
Due to the Canada Post strike, deliveries may take longer than usual.
New Zealand & Australia
Free shipping on orders over $100 USD (12-15 business days)
$12.95 USD flat rate for orders under $100 (12-15 business days)
Duties & Taxes
For orders shipped outside of the UK and US, please note that the recipient may be subject to local duties and taxes. The recipient is liable for any such duties or taxes that may be imposed by the destination country's customs authorities.
Order Tracking
An email with tracking details will be sent once your order ships.
Please allow up to 48 hours for tracking information to update.
If your order has not arrived within 4 days of receiving your shipping confirmation, contact us at hello@ellingtonpens.com with your name and order number.
You can track your order by clicking thins link:
https://www.ellingtonpens.com/apps/wonderment/tracking?search=
IMPORTANT
Shipping to Middle East destinations is temporarily suspended, including Afghanistan, Bahrain, Israel, Kuwait, Oman, Palestine, Qatar, and the UAE. We appreciate your patience and understanding while this restriction is in place.
We strive to deliver your order within the mentioned timeframe; however, please be aware that occasional delays may occur due to unforeseen delivery issues, logistical challenges, or other factors beyond our control. Should your parcel not arrive within the specified timeframe, please contact us at hello@ellingtonpens.com, quoting your order number. We appreciate your understanding and support as we aim to address any concerns promptly.